Is Evri Actually Any Good — Or Should You Avoid It?
By Keto Mbiri
Evri (the courier formerly known as Hermes) is everywhere in the UK — handling millions of parcels a week for giant online retailers and individual senders alike. They often offer some of the cheapest parcel delivery prices around, with thousands of ParcelShops, lockers and home delivery options nationwide.
But here’s the twist: experiences with Evri are wildly mixed. Some people have had smooth deliveries and decent service, while others tell horror stories about lost parcels, confusing tracking updates, and the dreaded phantom “Delivered” status when nothing ever arrived.
⭐ Real UK Parcel User Reviews
⭐⭐⭐⭐ “Decent delivery — but check tracking.”
“Dropped my order off at a ParcelShop and it arrived in 2 days with a photo confirmation. Tracking was slow, but peace of mind was good.” — Fiona, Glasgow
⭐⭐ “Stuck at depot for ages.”
“My parcel showed as ‘at local depot’ for over a week before it suddenly arrived without update.” — Chris, Birmingham
⭐ “Nightmare support.”
“Evri’s tracking said delivered… but nothing ever turned up. Retailer eventually refunded me — but what a hassle.” — Aisha, Cardiff
🧠 My Take (UK Shopper POV)
Here’s the honest truth about using Evri in the UK:
✅ Good for cheap parcel delivery if you’re okay with risk.
✅ ParcelShops and lockers can be straightforward and often cheaper.
❗ Service quality is inconsistent — some customers rave, others rant.
❗ Customer support can be frustrating to deal with.
❗ Impersonation scams are common — stay vigilant.
Tip: if you’re sending important or valuable items, consider paying a bit more with a courier that offers more accountable support (DPD, DHL, Royal Mail tracked services) — especially during busy seasons.
So here’s your real-deal Q&A — the stuff UK shoppers actually wonder before trusting Evri with their precious parcels.
