Currys — Is It Still the UK’s Go-To Electronics Store… or a Mixed Bag?
By Keto Mbiri
Ever popped into a Currys store or clicked around Currys.co.uk when you needed a new TV, laptop, washing machine or kitchen gadget? You’re definitely not alone — this is one of the UK’s biggest electrical retailers with 300+ stores nationwide and a huge online presence. It’s where countless shoppers hunt for deals on tech and appliances, with options ranging from brand-new gadgets to price-match promises and flexible payment plans.
But here’s the honest reality: Currys gets raving praise from some customers… and serious headaches from others. That makes it one of the most talked-about UK retailers online — and we’re not going to sugarcoat the good and the awkward parts.
⭐ Shopper Reviews — What UK Customers Actually Say
⭐⭐⭐⭐ “Great help in store and quick home delivery”
“The staff helped me pick the right TV and booked delivery/install without fuss. As a non-techie it was simple and reliable.” — Laura, Manchester
⭐⭐ “Late delivery, tricky support”
“Item took longer than promised and customer service was confusing — took ages to get updates.” — Rami, UK review site
⭐ January 2026 mixed experience
“Fantastic staff advice on appliances, but delivery slot was wide and slightly late — still happy overall.” — Recent Trustpilot reviewer
🧠 My Take (UK Shopper & Tech Buyer POV)
Currys is huge — and for many UK buyers it’s the place you go when you want hands-on advice, tech demos, warranty options and flexible delivery. It’s definitely a go-to for:
✔ Laptops, TVs, consoles, phones and appliances
✔ Price-match deals and finance options
✔ Store pickup and fast collection
But keep one thing in mind…
⚠ Customer service experiences are mixed. Some customers praise the team and delivery service, while others run into returns headaches or support delays.
⚠ Returns/refunds aren’t always straightforward, especially if something’s been opened or has specific conditions.
⚠ Stock and delivery timelines can vary, so check stock and tracking closely before purchase.
Pro Tip: If you’re near a store, use Click & Collect — you often avoid delivery issues and can sort returns faster in person.
So if you’re thinking about buying, returning or booking installation, read this first.
